Medals usually reach us the way they left a drawer — loose in a tin, still on the original bar, or wrapped in tissue someone folded round them decades ago. Before anything is moved, the group is logged in against your name and photographed exactly as it arrived: the face, the reverse, and a close frame of the naming impressed around each rim. That record is made first, so there is never a question later about what came in or in what condition.
After that, handling stays to the minimum the job needs, on a clean bench, in the same hands that will build the frame. We do not drill, glue or pin through a medal for any layout or any frame. If a suspender is loose, a ribbon is perishing or something has been repaired before, you hear about it from us before we plan around it, not afterwards.
Then we agree the layout together, on the bench or by photograph, and you sign it off before a single board is cut. If you’d rather think the display decisions through first, our guide to how to frame medals walks through the conventions at your own pace.